I have been to the Best Buy store in Fresno on Blackstone (Riverpark) on more occasions that I would like to remember. Unfortunately they have the most products and the competition is slim. However, every time I purchase something from Best Buy in Fresno I end up regretting the purchase. I don’t regret the actual product, just the purchase from Best Buy.
One time I bought a music CD. When I opened the CD, it wouldn’t play in my car or in my stereo at home. I don’t have any idea what the issue was and went back to the Fresno store. After standing in line for way to long the guy told me they don’t accept returns for music. I completely understand the policy. Anyone can go home, burn the CD and return it. It really does make sense. However, this CD was defective.
After I explained multiple times that the CD was actually defective he agreed to put it in his CD player. Naturally it still didn’t play and just gave an error. He then put it in a computer and it said the disk couldn’t be read. So my computer and CD player wouldn’t work. His CD player and computer wouldn’t work either. Sounds like a bad disc to me.
Naturally Best Buy in Fresno had to fight it. After a manager came over I explained again that the disk was bad. I didn’t want a refund, I just wanted a replacement, which should have told him I didn’t just burn the disk and want my money back. I really did want the CD, just one that worked.
His solution, call Sony BMG for technical support!
That is just one of my 3 bad experiences with Best Buy. Mine aren’t nearly as bad as this ladies reason. This didn’t happen in Fresno, but I get the feeling that Best Buy corporate is the problem, not the local stores, they’re just following ridiculous policy that came from the top. They called the cops on her because she told a customer that a product wasn’t very good!
What about you, do you have any “Best Buy Sucks” stories?
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wow… that kinda sucks man. all these best buy horror stories are making me avoid that store more and more.